PRIVACY POLICY
Latest update: 8 February 2022
Introduction
We, E.R.S. Nijenhuis and management, respect and strive to maintain your privacy as visitors to this Website. We will thus handle your personal data and bookings with great care. A well-functioning website and online library are additional priorities.
This statement informs you about the following:
1. What data we collect
2. What we need your data for
3. How we may share your data
4. Legal grounds for processing your data
5. Your data security
6. The length we maintain your data
7. Where your data is processed
8. Cookies policy
9. Your privacy rights
10. Objection and complaints
11. Changes to our privacy statement
12. Minors providing personal data
13. Contact us
1. What data we collect
• Personal data are data that can be used to identify you as a person. We collect data in the following ways:
• If you book an event ticket on our Website(s), we collect your name, e-mail address, and billing address in order to complete your booking. In addition, we offer the option to store your encrypted and inaccessible credit card details.
• To make your online experience with us as convenient as possible we collect personal data concerning your bookings and the use of our services. With these data we can personalize the Website and recommend products or services you might be interested in. We may also use the data to find patterns that we can use to optimize our marketing.
• The data and feedback we collect concerning the use of our Website(s) help us to develop and improve the Website(s) and related services.
• If you decide to write a review, you can do this under your own name or anonymously. We reserve the right to refrain from publishing or to remove reviews.
• If you contact our customer service, we will collect your name and e-mail address (and any additional data you may want to provide us) in order to address your questions or comments or to provide better service.
• We will inform you about upcoming events and other promotional activities by sending you our newsletter. If you no longer want to receive this newsletter, you can unsubscribe by using of the relevant opt-out button.
2. What we need your data for
We only collect and further process your personal data for the purposes mentioned in the previous paragraph.
We will ask your consent before using your personal data for purposes other than those listed above, unless the further use of your data is compatible with the purpose for which the personal data were initially collected. We will inform you of, and, if necessary ask your consent for, any changes in the use of your personal data.
We may use your data for decisions based on automated decision-making, including profiling. For instance, we may use previous purchase data and or browsing data to suggest matching products to those previous purchases. By having your consent, we are able to do that both in advertising and on our Website(s).
3. How we may share your data
We will not share (or sell) your personal data to third parties, except as disclosed in this privacy statement or with your consent. We may share your personal data with our third-party service providers, including, but not limited to:
Functional
• Stripe - our payment services provider
• Squarespace - our website content management service provider
• Mailchimp - our newsletter service provider
Analytics
• Google Analytics - to collect and display detailed statistics from our Website(s). The purpose of this service is to give us a clear overview of visitor flows, traffic sources and pageviews. Based on this information we can improve our Website(s) and improve your shopping experience on our Website(s).
4. Legal grounds for processing your data.
Consent
By the following acts you give us your consent to process your personal data:
• Creating an online account
• Writing a review
• Contacting our customer service
We will request your consent prior to sending you a newsletter if you are not yet our customer, eLibrary or eAcademy member.
You have the right to revoke your consent at all times. When you revoke your consent, we will stop processing your personal data.
Necessary for the performance of an agreement
When you place an order, you enter into a purchase agreement with us. In order to process and deliver your order, we need certain personal data, such as your name, e-mail, billing and shipment address.
Legitimate interests
We may process your personal data for the purposes of our legitimate interests, except where such interests are overridden by your interests or fundamental rights and freedoms.
For our legitimate business interests, we may process your personal data to:
• Personalize our Website(s)
• Recommend events that you may be interested in
• Optimize our marketing
• Develop and improve the functionality of our Website(s)
5. Your data are safe (online security)
We appreciate the trust you place in us. E.R.S. Nijenhuis and management are committed to protecting your personal data. We have implemented reasonable security measures, including Secure Socket Layer (SSL) encryption technology and other tools to protect your personal data we may collect through our Website(s). We use a variety of measures to ensure that your personal data are protected from unauthorized access, improper use or disclosure, unauthorized modification or alteration, unlawful destruction or accidental loss.
6. We do not keep your personal data longer than necessary
When you place an order for our products, we retain that information for a minimum period of six years following the end of the financial year in which you placed your order. This practice is in accordance with our legal obligation to keep records for this period of time for tax purposes.
We retain the information you used to sign up for our newsletter for as long as you remain subscribed (i.e., if you do not unsubscribe) or if we decide to cancel our newsletter service, whichever occurs first. In any other circumstances, we will retain your information for no longer than necessary, taking into account the following: - The purpose(s) and use of your information both now and in the future (such as whether it is necessary to continue to store that information in order to continue to perform our obligations under an agreement with you or to contact you in the future)
We may have a legal obligation to continue to process your data [?] (such as any record-keeping obligations imposed by relevant law or regulations)
7. Where your data are stored and processed
Your data are processed and stored within the European Union the United States. When personal data are processed or stored in the US, we make sure that appropriate safeguards are in place to protect your data. More specifically, we will adhere to the standard contractual clauses of the EC or to the EU-US Privacy Shield Frameworks.
8. Cookies policy
Our website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.
· These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
· These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.
9. Your privacy rights
Under applicable privacy laws (General Data Protection Regulation (GDPR)), you have, inter alia, the right to:
• Ask for access to your personal data (access)
• Ask to change or correct your personal data (rectification)
• Ask to delete your personal data (erasure/right to be forgotten)
• Ask to restrict the processing of your personal data (restriction)
• Ask to transfer your data to another controller or to yourself if we have processed your data based on your consent or based on the agreement you have entered into with us (data portability)
• Object to the (further) processing of your personal data if we have processed your data based on our legitimate interests (objection)
11. Objection and complaints
If we have collected personal data from you on the basis of our legitimate interests, you can at all times object to the processing of your personal data by contacting us at hello@enijenhuis.nl. We will in that case stop the processing, unless we have compelling legal grounds for the processing which override your interest to stop the processing.
12. Changes to our statement
Our Privacy Statement may change from time to time to reflect changes to our services or changes in the Applicable privacy laws. We will not reduce your rights under this Privacy Statement without your explicit consent. We will post any changes to our Privacy Statement on this page. We will notify you personally, for example through an email notification, of significant changes to our Privacy Statement.
13. Contact us
E.R.S. Nijenhuis is responsible for the processing of your personal data and acts as the controller. If you have any questions, feedback or want to know more about how your personal data are processed, or if you want to access, correct or remove your personal data, please contact us at hello@enijenhuis.nl.